“Thank you for choosing Albuquerque Plumbing Heating & Cooling. How can I make your day amazing?” These are the first words every customer hears, whether they need regular maintenance or have an emergency at their home.
What began as a three-person shop with Matthew and Vanessa Gonzales, and fellow plumber Anthony Giannini, Albuquerque Plumbing Heating & Cooling is now considered one of the fastest growing companies in the city with almost 90 team members, Vanessa says.
“Every person who begins their career with Albuquerque Plumbing Heating & Cooling receives training on the job, which they will continue throughout their tenure,” Vanessa continues. “Not only do we provide paid coaching for all our technicians to earn their Journeyman’s card, but we also pay for their card after they pass the Journeyman’s test. This is to ensure that our customers have one of the most qualified technicians coming to their home or business.”
Training doesn’t just pertain to the service technicians and apprentices. Even the owners participate in the training to stay up to date on every facet of the field. Do they still roll up their sleeves and get dirty? You bet! They can be found in the trenches alongside their fellow team members, which allows them to stay humble and to keep them from losing sight of what the team and customers need.
The company is driven to provide the families of Albuquerque with the care and attention their homes deserve. At the center of this company is the heart of Matt, Vanessa, Anthony and their values of commitment to hard work, honesty and consistency for their customers.
“The goal of Albuquerque Plumbing Heating & Cooling has been, and will always be, to raise the bar of service for customers in Albuquerque and the entire state of New Mexico,” Vanessa says. From the very first call into the call center, they consistently go the extra mile to provide customers with five-star service to ensure satisfaction and that needs are met. They stand behind their team and the work they perform.
“Like any industry, there can be lemons that leave a sour taste in people’s mouths,” Vanessa says. The team understands that everyone is human, and mistakes may happen. They hold themselves and every team member to a higher standard. However, when there’s been an oversight, they appreciate any second chance given by the customer to assess the situation and make it right. “Each failure is taken and used as an opportunity for growth and improvement for the future,” she continues.
This company really is a “one call solves it all” kind of place. They perform maintenance, service and install all makes and models of evaporative coolers, air conditioners, water heaters, furnaces, radiant heat systems and water softeners, just to name a few. Do you have a leaking garbage disposal, clogged drain or sewer smell in your home? Need help with a panel upgrade, an outlet that just won’t work or a pesky flickering light? They can help with those, too!
“What sets us apart from the rest of the plumbing and HVAC companies out there is being family owned and locally operated,” Vanessa says. “And every person who works here is considered part of a very large family!” The children and dogs of all the team members are welcome in the office every day and are frequently seen in the halls during the summer and winter breaks.
When Albuquerque Plumbing Heating & Cooling says someone is part of the family, they truly mean it. They know that if their fellow team members are appreciated, they will excel for not only the customers and the company, but for themselves. They strive to make sure everyone knows they’re being listened to, and that their opinions matter.
Albuquerque Plumbing Heating and Cooling is proud to say that they have been on Angie’s List Superior Service list since 2009, won Best in City in 2012 and have been in the top five since then. They’re also the proud recipients of the Family Friendly Business Award and have recently placed in the Top 3 with the Albuquerque Journal for plumbing and HVAC.
Not only have they received numerous accolades, but they also give back to the community. Albuquerque Plumbing Heating & Cooling strongly supports the Susan G. Komen Breast Cancer Foundation, Carrie Tingley Children’s Hospital, Roadrunner Food Bank and Joy Junction.
“Giving back isn’t about getting recognition, it’s about giving back to the community who has given so much to the Albuquerque Plumbing family,” says Vanessa Gonzales.
To learn more about the company, and how they can help with your plumbing, HVAC or electrical needs, visit abqplumb.com or call 227-8291.
Albuquerque Plumbing Heating & Cooling